Our dedicated Handsfree Group vehicle technician team is driven by providing the highest standards of vehicle installation across North America.
This would not be possible without the support of our experienced Project Management staff, who make sure every vehicle installation we undertake follows our in-depth processes at the highest quality and exceed the latest industry standards.
Plan and Prepare
Our clients are personally supported by one of our dedicated and qualified Handsfree Group Project Managers, and a team of installation coordinators who all liaise closely with operational teams and stakeholders throughout the life of a project to ensure the objectives and deliverables are successfully met.
An installation project journey starts by working closely with our clients operation team to create a comprehensive installation plan, define the processes, and set up the communication plan which will be followed throughout the lifecycle of the project.
A key outcome of this early stage is the creation of the project scope, supported with comprehensive install specification documents, where we indicate actual product locations and install pick up points on all vehicle types within a project, and include a full ‘Build of Materials’ (BOM) breakdown.
With scope and specification agreed a dedicated Project Manager is responsible for carefully assembling a client specific team of qualified and experienced Handsfree Group vehicle technicians to install your equipment, at any location convenient to you any time, day or night to minimize vehicle downtime.
Handsfree Group vehicle technicians operate across North America and are experts in specialist vehicle communication, safety systems, and security. We are extremely proud to work in partnership with most of the leading fleet operators in the industry.
Ahead of installation work commencing assigned technicians are briefed and equipped with a comprehensive pre-install checklist and job specific details to ensure a successful install is achieved first time everytime. All installed devices and equipment is commissioned onsite to ensure a working product.
Our continued partnership with our IT software providers encourages innovation and excellence across our business and helps future-proof us. Consequently we are be able to be even more responsive for our customers, delivering specialized reporting that gives 360 degree project visibility at all stages.
Installation quality inspections are conducted by our experienced technician management team. These are completed alongside our vehicle technicians and, if necessary can be implemented to a clients exact specific auditing processes.
Our highly qualified Vehicle Technician Managers will check the whole installation experience, including the Technician’s communication with the host site, while checking that site safety regulations have been adhered to.
Our inspection process includes auditing the placement of equipment, compared to the agreed specification and included a photo of equipment placement. Additionally, they will inspect the installation of all wire routing.
Our installation and technician management processes ensure customer satisfaction is the priority of everyone within our organization.
● All installations are measured against predetermined key performance indicators
● Vehicle Technicians abide by our comprehensive strict ‘Code of Conduct’ while working on site
● All Handsfree Group Staff receive continual training and ongoing personal development
● Handsfree invest in the latest I.T systems, software and technology
● Regular technician audits
We are driven by being the best and customer satisfaction is at the center of everything we do.
We aim to exceed the installation needs of our customers, offering complete turnkey planning, project management, customer support, engineering, and vehicle integration expertise. We are driven by being the best in everything we do.