Client Service Coordinator
Handsfree Group, a nationwide vehicle technology installation provider, is now hiring a Client Services Coordinator. The Client Services Coordinator is responsible for the daily scheduling and support of installation projects, acting as liaison between clients and our Field Service Technicians, and handling routine operational duties.
Candidates for this position must have strong communications skills, superior customer service abilities, effective time-management, and attention to detail.
Responsibilities include, but are not limited to:
Handle various aspects of the scheduling duties for the clients to include job acceptance, entry, coordination, and close.
Provide exceptional customer service while controlling job costs
Provide first line support to customers and techs
Work closely with our nationwide network of technicians
Develop good business relationships with clients
Fast paced communication, able to transition between tasks and customers effectively and efficiently
Confer with customers or supervising personnel to address questions, issues, or requests for service or equipment.
Communicate directly with site contacts to complete job-close and confirm satisfaction.
Ensure that services are provided in the time frame promised to the customer, and that the quality and completion of the work performed meets or exceeds the company standards .
Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements.
Follow a very process driven environment, with detailed notes and communication.
Excellent communication skills including phone and email correspondence
Ability to prioritize and multitask in a fast-paced environment
Outstanding customer service and problem solving skills
Strong computer skills including Microsoft Office Suite
Prior call center experience a plus
Clean criminal background
Clean drug screen
The Client Services Coordinator position is a salaried, full-time position, offering medical benefits, paid holidays and vacation time and company matched retirement plan. As a rapidly growing company, Handsfree Group offers opportunities for growth with this position and within the organization.
Job Type: Full-time
Salary: $32,000.00 /year